FAQ

1. What types of clothing do you offer?
At 5ive, we offer a wide range of clothing for men, women, and children, including casual wear, activewear, and accessories. We pride ourselves on quality and style.

2. How can I place an order?
You can place an order directly through our website or visit our store location. Simply browse our collection, add items to your cart, and follow the checkout process.

3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options.

4. Do you offer international shipping?
Yes, we offer international shipping! Please check our shipping policy for more details on rates and delivery times.

5. What is your return policy?
We have a 30-day return policy. If you’re not satisfied with your purchase, you can return it for a full refund or exchange. Items must be unworn and in their original condition.

6. How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your order on our website.

7. Do you have a loyalty program?
Yes! We have a loyalty program where you can earn points for every purchase, which can be redeemed for discounts on future orders. Sign up on our website to get started!

8. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request before the order is processed.

9. Do you have a size guide?
Yes, we provide a size guide on our website to help you choose the right fit. If you have any questions, feel free to reach out to our customer service team.

10. How can I contact customer service?
You can contact our customer service team via email at emeka@5iveactive.com or call us at (416) 425-4170. We’re here to help!